For online orders over R2000 we will courier free of charge (*1) within South Africa. Delivery will be door-to-door and packages are generally dispatched within 1 working day after receipt of payment. Parcels are shipped via The Courier Guy or RAM with tracking and drop-off signature. We will provide you with a link to track your package online. In some cases we may change the courier if the selected does not deliver in your area. The aforementioned does not include firearms, ammunition, propellant, primers, or any other regulated items. In such cases the client will be responsible to collect from our licensed premises at the following address.
Marrick Game Farms
Shipping fees include handling and packing fees as well as courier charge. These fees are fixed and we charge a flat rate nationwide. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Should you receive your parcel in a damaged state, please contact us immediately. We strongly advise that you open the parcel in the presence of the courier's representative and take photos of the damaged parcel (packaging and products) to assist with resolving the issue. We will never ship broken items and/or damaged packaging.
All parcels via The Courier Guy under 2kg in mass or 2kg volumetric size are shipped overnight. All other parcels will be shipped via an economy service. Delivery will be within 2-6 working days.
All RAM parcels are shipped with their Economical Service. Depending on your location, delivery will be within 1-6 working days.
Delivery times may vary and cannot be guaranteed.
The Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the our Shipping Policy above. The product(s) in question must be returned to us in their original state. The parcel should be properly packaged, insured and couriered back to us. Return courier will be for your own account. Any such cancellation must be done by in writing to [email protected] Once received and inspected, we will refund you the value of your purchase. Please note that courier is non-refundable.
(*1) If the courier was free and you return items the initial cost as charged by the courier company to us, will be deducted from the refund.